Technology Help

Book a one-on-one technology help session with a member of our Tech Help Team!

*Please note that all Tech Help sessions will take place at the Downtown Branch.*

We CANNOT provide technical support for personal electronic devices such as: hardware/software installation or setup, data recovery, file merging, virus/malware removal, or security settings.

Need help with the library's digital resources or general assistance with your computer, tablet, eReader, or other device? We provide individual consultation to suit your needs. We strive to respond to you within 48 hours to arrange an appointment.

"*" indicates required fields

Name*

First Last

Library Card Number*

Don't have a library card? Sign up for free at rdpl.org/join or visit us in person at any branch with photo ID.

Email (preferred)

Phone

What can we help you with?*

Library Services/Resources (ex. eBooks, eAudiobooks, online language learning tools, etc.)

Basic Technology Help (ex. setting up an email)

Other

Which library services/resources do you need help with?*

Do you need help with eBooks, eAudiobooks, eMagazines, eNewspapers, online language learning tools, homework help tools, searching our online catalogue, etc.? If you know the specific digital resource that you need help with (ex. Libby or PressReader), please indicate that here. If you know which device (iPad, eReader, laptop, etc.) that you will be using, please include that as well. The more information you can provide, the better prepared we will be to assist you!

What sort of general technology help are you seeking?*

While we will do our best to accommodate your tech help needs, there are some things that we are not able to assist with. If we cannot help you with your particular request, we will be in touch to suggest alternative options.

Please elaborate on your request for technology help!*

General availability*

Select all that apply. Please note that we are currently unable to provide Tech Help sessions on weekends.

Mornings

Afternoons

Anything else we should know?

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Technology Help

Book a one-on-one technology help session with a member of our Tech Help Team!

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Book a one-on-one technology help session with a member of our Tech Help Team!

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